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about Applebee's Sheik Zayed, Dubai


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Disappointed !!!

We're just back from Appelbee's on SZR and it was a Really bad and disappointing experience !!! First, we waited around 20 min to have a seat. We had 3 different vouchers : one for a burger, one for chicken and the last for steak. We ordered but got a choice between only 2 plates of steaks. So I chose the New York steak with mushrooms and my husband a pasta with chicken. Our plates arrives, the steak I got was a "normal" one , very different to the one we saw on the picture... The smashed potatoes was fad, without any taste as well as the vegetables.... so really couldn't eat it. I explained that to whom I think was a manager and he asked me to change my order and choose anything else (choice between 2 plates !!!) So I ordered. My daughter was eating her burger and my husband his pasta and chicken when he found a blue plastic piece in his chicken.... he couldn't finish his plate and called the "manager" to show him. The manager just said "ok thank you" and went with the plate !!!!
We stayed there a while and waited for what I ordered and I was really disappointed that I asked to make it for take away ...
A lady came with a bag and we took it and left....
From 8 pm to 10h10 pm we were at the restaurant, to go back home very angry and hungry too...
We didn't get any apologies or any kind of excuses or been offered a remboursement... Nothing !!!!
That's a very bad client service and a really bad experience unexpected from this restaurant !!!
I will never go back to eat there and could not recommende it ....
Very disappointed !!!!

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